1 Introduction
1.1 All issues of complaints or discipline shall be dealt
with under the constitution of the Club and within WASA
guidelines wherever they are applicable. All complaints,
disciplinary issues or appeals shall be dealt with by the
committee in an appropriate and fair manner.
2
Complaints
2.1 Where a Club member has cause to make a complaint about
any person, facility or issue they should communicate this
in the first instance to a committee member.
2.2 The Committee member should accept the complaint, discuss
with the member making the complaint and resolve the issue
at that time if possible.
2.3 If the issue cannot be resolved to the satisfaction
of the complainant at the time of making the complaint,
or they are unsatisfied with the response of the Committee
member, then the complaint should be put in writing by the
member, or committee member if agreed, and notified to the
Club Chairman, as head of the Committee.
2.4 All complaints, received in any form, should be noted
by the committee member concerned and communicated to the
committee as soon as is reasonable, even if the issue is
resolved on the spot. In this way the Club will avoid the
possibility of a number of complaints amassing concurrently
which together may constitute a bigger problem than any
individual instance may give cause to suggest.
2.5 If the issue has not been resolved prior to reaching
the committee as a whole, or is notified in writing, then
the Committee will address the issue as appropriate, within
one week of receipt, and notify the complainant of the action
taken.
2.6 Where a complaint is against an individual the constitutional
directions regarding discipline and appeals will be followed.
These are repeated below for guidance.
2.7 If the complainant is unsatisfied with the committee's
dealing with the issue then they have recourse to take the
matter up with the governing body (WASA) directly in search
for a resolution to the problem.
3
Discipline
3.1 The Executive Committee shall have the power to take
appropriate disciplinary action against any member. This
includes the authority to: give written warning, suspend
or expel from the Club any member guilty of conduct deemed
to be to the detriment of the Club or contrary to the safety
or wellbeing of its members or guests.
3.2 Conduct deemed to be to the detriment of the Club includes,
but is not limited to:
3.2.1 Refusal to repay monies owed to the Club, including
repeated and excessive non-payment of session fees; specifically
having more than four sessions' fees outstanding at any
time.
3.2.2 Any behaviour by a member that may be classed as indecent,
violent or harassment whilst acting in a 'member' capacity.
3.2.3 Any behaviour which is illegal, whilst acting in a
'member' capacity.
3.2.4 Deliberately endangering the safety or wellbeing of
members or guests.
3.2.5 Any other such conduct so deemed by the Executive
Committee.
3.3 All disputes should be treated in a fair manner with
both sides involved being given the opportunity, respectively,
to present and respond to the case. In any case where the
Executive Committee decides that this necessitates a formal
hearing of the case, events should proceed according to
the appropriate WASA procedural guidelines in effect at
the time.
4 Appeals
4.1 There shall be the right of appeal against any disciplinary
decision made by an Officer of the Club under section 14
of the constitution. The appeal shall be made in writing,
to the Secretary within seven days of the decision being
made known.
4.2 The appeal shall be considered by an independent Appeal
Committee set up by the Executive Committee. This shall
take place within 14 days of its being received by the Secretary
and the appeal shall be considered according to the WASA
procedural guidelines in effect at the time.
4.3 Any member whose appeal is not upheld may appeal to
the WASA in accordance with the WASA appeals procedure by
giving notice to the WASA within 14 days of receiving in
writing the decision of the appeals committee. In such a
case the Secretary will be required to supply, within 14
days of being notified, all relevant papers and evidence.
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